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I installed OS/2 on my system a few days ago. On doing so, I selected SVGA video support as instructed and set my external video for the 1024x768 hires mode. All seemed okay, but when I actually start using the system I can't run any Windows programs under Win/OS2. In seamless mode they exhibit that "hang" behavior that seems pretty common in OS/2 if the session parms aren't set properly. Under full screen Win/OS2, I get an application error in WINSHELD.EXE, something that OS/2 seems to be adding to the SYSTEM.INI. So I figure for a $5K machine is worth a little support from IBM, right? I first try the Personal Systems hotline and they tell me it's OS/2's problem and I should call the Austin hotline. (Assuming of course I've purchased a new copy of OS/2 that's eligible for support.) I do that and after wading through and endless array of VRU prompts and waiting 20 minutes I finally get to talk to level 1 support. They come up with the brilliant solution of reinstalling Win/OS2. Being the idiot that I am, I do this and at the end I get an error about the hardware not being able to support SVGA. Hmmm, I figure I can ignore this and I reboot the system. Except now my system won't come up! After loading all of the device drivers it emits a loud buzzing sound and hangs with the speaker LED blinking on and off. AAARGH!! I call IBM back and they suggest trying the install shell trick to run SETVGA. This fails complaining it can't find a file and I'm right back where I started. Now I'm in the process of completely reinstalling OS/2 from scratch. I don't want to berate IBM tech support in general because they've helped me in the past on other problems, but in this particular case they were totally incompetent and useless. They made no effort to diagnose the problem and I'm pissed that the Personal Systems group wants no part in supporting "non-preloaded software." They've cost me a lotta time here and most likely I'll have the same problem once I finish reinstalling OS/2. The one interesting fact I got out of the whole session was that OS/2 support claims the hires external modes will not work under WinOS2. They in fact believed that my problem was a result of setting my external mode to hires, but I think this is a crock. I complained that the least they can do is provide a properly working hires driver for THEIR OS running on THEIR notebook and they said "we're working on it." Has anyone had similar nightmares trying to get OS/2 to work? --Bruce