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xtdn@levels.unisa.edu.au writes: >This is being posted on behalf of a friend, who does not have internet access. >Any replies can be forwarded to me (xtdn@levels.unisa.edu.au), or you can >contact him by telephone. >----------------------------------------------------------------------------- >To: Head Honcho, IBM Worldwide >Subject: Repair Policy for Thinkpad 750Ce >From: Eric Mourant, Victoria, Australia >I purchased one of your Thinkpad 750Ce computers, believing that buying IBM >meant buying quality and buying support. I believed that the very enormous >cost of the machine would be justified by superiour qualtiy, and in the >unfortunate event of a failure, by cheerful, prompt and efficacious repair. >Sadly I appear to have been mistaken. That's funny--as the owner of a ThinkPad 750C (an almost identical model), I have been treated to the *best* service imaginable--including the replacing of a battery, power supply (plastic connector cracked), and the tightening of a screen hinge--all free of charge, and all with very quick turnaround. >I accidentally damaged thje case of my machine, breaking the clips that >retain the screen when closed. Key words here are: "I" and "damaged". Sounds to me like you dropped your computer and want IBM to pay for the damage you caused. I think that is rather unreasonable. > I am told that the complete lid, screen and >all, must be replaced; that nothing less can be done. I am told that >repairing 5c worth of plastic will cost over $5000. Somehow I don't think we're getting the whole story and it is tainted by your limitied perspective. >Even more perplexing: One pixel on the screen is faulty; was faulty when the >machine was supplied. This, I thought, is a simple fault which IBM will >surely fix with good cheer. Imagine my horror when I was told that one >fault is not enough! Worse, five faults, ten even, are not enough. Your >policy, I am told, is to not repair your machines until 18 separate faults >have occurred! I don't think it is that high. Evidently, you know NOTHING about Active-Matrix TFT screens. In a nutshell, it is IMPOSSIBLE to have a screen where *every* pixel works perfectly ALL THE TIME. In EVERY screen made, whether by IBM, Sharp, Toshiba, or anyone else, there are some bad pixels--some limited to only a certain color. I'm typing into mine right now where I have two bad pixels--noticable only if one is anal-retentive (as, apparently, are you). IBM has among the highest Q.C. levels on TFT screens and if you want to test that, try buying a no-name notebook with an Active-Matrix Color Screen on it... >I am disappointed, and want you to explain both of these policies, publicly, >in this same forum. >Eric Mourant >(Phone: +61 15 362 277) I think you should explain why you expect IBM to pay for your mistake of dropping your computer... -Randy Whittle whittle@chaph.usc.edu