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I've just had a very good experience with IBM's service on my ThinkPad 750C. I had a key next to the TrackPoint II that didn't have the same feel as the other keys and was therefore causing me a problem. I called IBM Service here in Ottawa last Friday. They had a replacement keyboard in by Monday afternoon, and when I showed up at the local service center on Tuesday morning to have the keyboard replaced, the exchange was completed within 15 minutes while I waited. The new keyboard also appears to have the letters printed on top of the keys, and the technician wasn't aware of a new style of keyboard with the lettering embedded within the keys. He said "perhaps on the TP755...". Myron Oleskiw National Research Council Canada Myron.Oleskiw@nrc.ca