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Help setting up/advising int'l road warriors




Help!  Need advice for how corporate headquarters can stay in touch
with their exec's wherever they go around the world:

Types of help sought:

1.  Some type of knowledge-database/massive textfile (maybe with
    graphics/pictures) that deals with road warrior questions
    (see below).  If you know of any downloadable files on CIS or
    the Internet (via FTP or via Mosaic), please provide file
    acquisition information!

2.  Else, some type of handbook that does the same as #1.

3.  List of minimal items to buy to competently equip an inter-
    national road warrior (ALSO recommended places to order from
    who have the gear on the shelve to sell/ship immediately).

4.  Failing obtaining #1/#3 or #2/#3, a name of a consultant or
    consulting company that can help with the above tasks.  Even
    if you do post info on items 1-3, if you know of a good con-
    sultant, please post your recommendation.  We do have a little
    budget for paying a consultant.

Please reply by email to my personal mail box, I've posted this help
request to so many relevant CIS and Internet areas.

Types of questions our international road warriors have:

A.  What international dialing services let me dial using a modem
    without having to go through a voice-operator (ie, MCI in Germany
    lets us dial direct to the states; ATT in Germany doesn't, a voice
    operator always comes online)?  A country by country, service by
    service matrix or list would be great!

B.  What modem init strings are needed for different countries/dialing
    services?  For instance, we found out this about Germany:

    "I have been playing around with modems endlessly, and have
    two tidbits that may be useful to you.  I found that I need
    to set ATB0&G1 to work with European phone systems.  B0 sets
    the phone communication standard (CCITT), and G1 sets the
    use of guard tones to 550 Hz (I don't know what this is)."

C.  When one has a choice of multiple long distance network carriers
    to connect to Compuserve in a country, such as South Africa,
    which carrier has the better reputation for connectivity ease;
    line reliability?

D.  Which is better; pocket modem or PCMCIA modem cards for broadest
    international use?  What brand/model # provides the broadest
    modem support throughout the world?  What paging/telecommunication
    (radio) service is best recommended?  Contact information, please.

E.  What is a good fallback communication solution--ie, any good
    message or verbal paging solution that works worldwide?

F.  What is the best gateway/routing solution for a corporation who
    uses CC:MAIL and is on the Internet and has a corporate Compu-
    Serve account as well?  How is it easiest for one to get his or
    her mail regardless of where he or she is?

G.  Are there any international technical help consulting centers for
    dealing with connectivity problems--one knows that American 
    Express is always around for financial problems; how about who is
    available (for a fee, of course) for connectivity problems?

H.  I have an old PC Magazine laptop road warrior handout that is 
    about 6 pages long that shows a variety of things, including what
    electrical adaptors to use in which countries.  Who is keeping this
    type of information updated and who is the best mail-order source
    in the USA to obtain such adaptors/cords quickly and who know what
    is needed for IBM Thinkpads, NEC Versas, or Toshiba notebooks.

I.  We do have HP 200 palmtops too and am using it's CC:MAIL.  Any
    international users with HP 100/200 palmtop experience would be
    appreciated too.

J.  We're open to switching notebook brands for future purchases of
    which their will be plenty of such purchases; does anyone have a
    better recommendation for international traveling/support?

K.  Anything that I may have left out?  

I am posting this to the following places -- are there other good
places to post this to on Compuserve and the Internet:

Compaq, Toshiba, Thinkpad, Palmtop A, Palmtop B, HPHAND, WIRELESS,
LOTUSCOMM, TAPCIS, DVORAK on Compuserve

comp.sys.palmtops, comp.sys.laptops, comp.dcom.modems on the
Internet

Thanks!
-- 
Roleigh Martin, Rt. MN06-6130    Opinions are mine not UHC  |
UHC, Advanced Technology         AT&T/vmail:  (612) 945-6529|
9705 Data Park Drive             FAX:         (612) 945-6502|
Minnetonka, MN 55343             Email: rol@lochness.uhc.com|