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> while it may be true that you can't change the volume, > I wouldn't count on what anyone in IBM's level 1 > (phone answerer) tech support has to say about much > of anything. I've gotten several wrong answers from them, > only to later discuss issues and resolve problems with > level 2 support (who call you when they get a chance). All too true. Speaking only as an ex-IBMer, before I left they had vended all the level 1 support jobs (except management) out to temp firms.. It's quite possible any more that the person you get on the phone may never have seen the hardware or software that you talk to them about. And it's as true on PCs as it is on the top of the line mainframes... Lee Stewart