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Sounds to me like you need some assertiveness training. You should have asked to speak to a supervisor. CDW has a 30 day money back guarantee, so they should have honored their brochure with no problem. I have had very good experiences with them. (I also live near their store.) When I bought my 16Meg memory card for my ThinkPad, I negotiated a better price than they originally offered, by mentioning that I had heard that its price was X (about $100 less than they started at). On another occasion, I had to return a tape backup unit, as it had no available OS/2 software. No problem, unless you count it taking 2 weeks longer to process the credit on my VISA than the charge took. On yet another occasion, the floor manager let me run an experiment on their TP750Cs. Just good experiences here! Ron.