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Part of the reason why IBM is able to guarantee such amazing turn-around times is that their repair facilities are in two hangars which are immediately adjacent to the primary Federal Express depot at the airport in Memphis, TN. it is a fact that when your units go for repair, theu literally never leave the airport on the other end. It makes things quite efficient. -Mike PS: For those of you who are unaware, EVERY FedEx package used to go through that Memphis depot. FedEx found it more efficient even if a package originated in L.A. and was destined for San Francisco. Eventually things got really big, and it made sense for them to build local routing depots, but for a long time there waas just the one in Memphis. --- Michael Klenner mdk1143@is.nyu.edu mklenner@pacificnet.net http://pages.nyu.edu/~mdk1143 ---