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I hope someone can help me. AFter spending over 10 hours on the phone with IBM tech support, we got nowhere. My 701 was running win95 fine till thursday when the hd crashed, I lost everthing. (I didn't panic, I had a backup of the entire drive from the previous week). so I formatted the drive and re-installed windows 95, and tried to re-install the tape backup software so I could restore from tape. well this is where the trouble began, I kept getting errors when I tried to install the tape backup software, everything from GPF's to error 426, to segment load failures. after every error the system would freeze and I would need to turn the computer off and reboot. I tried to install procomm plus for windows and the same thing happens. I tried math cad, ms office 95, lotus smartsuit. all get errors during (or actually when I start) the setup program. strange thing is, if I setup direct cable connection and hook up the thinkpad to my desktop, and get the CD-rom version of those software packages, I can install from the CD-rom on the desktop without any problems. I thought there were something wrong with the diskettes so I tried them on the desktop and they worked fine. IBM blames it on Microsoft, I called Microsoft and they said it was some hardware problem with the thinkpad and that I should get it serviced, but ibm won't service it because they don't think there's anything wrong with the thinkpad. anyone experience this before? can anyone suggest a solution?!? I'm desperate! Thanks in advance for any help. Jack