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Bad experiences with IBM 755CX
I just wanted to share my experience with my IBM 755CX.
First time, the 755CX broke within 2 months of usage---the display had to be
completely replaced. Because it happened in the UK, I had to pay about $100
to get the machine to and back from IBM, and lost a week's usage.
This time (4 months after purchase), the hard disk broke completely (lost
about 10 days of work). An engineer came out, took the hard disk with him.
Got me a replacement hard disk within a week. Get this: the replacement came
without a system. So, I got a copy of MSDOS and started building the
system. Unfortunately, the 755CX is not compatible with plain Windows for
Workgroups (the mouse is moved, the hard disk locks up). No go---I need to
start again.
So, I spent the last 5 days, calling the service engineer, calling 5 1-800
numbers through which was rotated around for hours, and I finally found out
that there is a recovery disk (from Paul Rubin from this mailing list). But
of course, IBM wants $50 to ship me the CD-ROM. If I do not have a cd-rom, I
can now pay $100+s/h to ship the *entire* computer (not just the HD) to IBM,
and I will get it back sometime. It is not so much the money, but the way
IBM is handling this---after 10 days of no machine usage, I have to spend not
only time and effort to get the base machine back to how I bought it, but I
also have to spend money. What a fabulous 3-year on-site warranty!
Now, I hope that when the CD-ROM arrives, it will need to run off a PCMCIA
installed MSDOS system, and replace it. This will be an interesting
experience in itself...
Well, I am going to recommend Toshiba next...
/ivo