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just wondering, has anyone experienced long repair time for ezserv repairs? I got my 701C 4 months ago and this is the second time it's had to go back to ez serv repair. the first time took 5 weeks for the part to arrive and 3 days in ez serv. this time it's been at ibm for over two weeks and I just called them (after waiting for 3 hours on hold I finally got to talk to a human) and they said that they haven't gotten to it yet. She said it would be atleast another week before they got to it and she claims they are working around the clock (meaning 24 hours a day) 7 days a week. what happened to IBM's claimed 3 day turn around policy? who can I write to at IBM to complain? I'm a college student and I bought an IBM figuring that if it ever broke down I can have it fixed in 3 days so I wouldn't miss it much. but I guess I was wrong. I haven't been able to do my homework or my labs for the past two weeks, if I flunk this semester will IBM reemburse my tuition? I think not! anyone got a email address to someone important at IBM so I can send them a complaint? Jack