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I've found that the easyserv repair dep't will very often replace things that the tech support people at the 800 number say they will not replace. So if you're sending in your thinkpad on an easyserv to repair a keyboard or something like that. It's a good idea to leave a note in the box with the computer with the battery stating that itdoesn't accept a charge anymore. Once I was trying to get IBM to replace my screen which had cracked diagonally down the middle. (don't ask how it happened - i was very careless). Anyway I finally convinced the 800 people that they take in the computer to have a look at it and they would only fix it if they could see that it was not my fault. The guy on the phone sounded like there would be no chance they would fix it. What happened: I got the thinkpad back two days later with a new screen! I'm pretty sure that the easyserv people just fixed it anyway even though it didn't fit in their warranty guidelines. Josh Hosseinof hosseino@yu1.yu.edu