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I do not have any first hand experience, however, there was a discussion in another forum relative to returns to PCs Compleat. The bottom line was the first time you make a return there's no problem and perhaps even the second time however after that your "black listed" and they will either not sell to you or will not allow you the unconditional return, I forget the exact details. This discussion occurred about a year ago so they may do business differently now. On Wed, 31 Jul 1996, James Gramling wrote: > Does anyone have any experience in trying to return thinkpads or other > portables to PCs Compleat? They tell me they have a satisfaction guarantee, > ie, you can send it back for any reason or no reason, as picky as one dead > pixel on an active matrix screen. Has anyone else tried to do this, and > were you successful? Many thanks, > > Jim Gramling > >