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at this point, i'd pay ibm the $35 for a win95 incident. they'll stay with you until it's resolved. the only problem is finding someone at ibm who knows that they have per-incident win95 support (most people you speak to there will refer you to boca or, god forbid, microsoft). just call the help line & answer the prompts as if you have an operating system problem on a non-ibm machine (i know it sounds stupid, but it works) then tell the opsys call-taker that you want to buy an incident. if they don't know what you're talking about (very likely), just assure them that it can be done & if they ask around, they'll find someone who knows about it. fwiw, tecras are much less troublesome in win95 than 755's, but toshiba tech support is a maze of phone menus, automated help (i have yet to ever benefit from any automated help anywhere), and non-technical people who will ask you two or three questions, then transfer you without a word to somewhere else in the automated help maze. (ymmv) my co-worker was on the phone with them this week, begging (no lie, begging) to speak with a live technical person, but there were none. nor any managers, nor anyone who could leave their chair to find anyone else to help resolve the problem. menus, prerecorded help, voice mail-- nothing else. turns out that even the dealer knows it's a common problem. just nobody in tech support at toshiba knew (and nothing on their web site about it). ibm's tech support isn't perfect, but it's light years ahead of toshiba's. Michael J. Verne Systems Administrator, Ventana Communications Group michael_verne@vmedia.com http://www.vmedia.com/michaelv/ ------------------------------- If you board the wrong train, it's no use running along the corridor in the other direction. --Dietrich Bonhoeffer