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Paul Khoury wrote: > I just recieved my ThinkPad 701cs back from Easy, err, Hardserve, two > days late, and the machine looks > good. How good? Worse than when I sent it in on Tuesday (for the > overnight option). It came back looking > like FedEx dropped it one two many times, or Hardserve wanted to > purposely void my warranty so they would > have to deal with me again. It still works, but the machine seems to > be less stable, and when I opened up the > Hardserve box, I was shocked to find the keyboard shelf disattached, > and that now my LCD is only attatched > by the flex cable and backlight cable (and the pillow holding it up on > my sofa right now, while I sit here in a > very uncomfortable typing posistion). Has anyone here had this sort > of problem, that is, getting the machine > back from Hardserve looking worse than when it was sent in? I filed a > complaint with IBM regarding > Hardserve and one employee in the mobiles help center. Hopefully I'll > get a response on Tuesday. > > Paul Khoury > pkhoury@earthlink.net > Regards, > > Paul Khoury > pkhoury@earthlink.net I just had an opposite experience. I noticed some noise for the 1G HD in my 760CD. Called in on Tue., got a box Wed., put it in with notes of the problem, sent in the same day. Got a call from EasyServe Thur. saying "we need to give you a new HD, is it ok?". Sure I said... Friday I got the machine back. Everything is cool, plus a new slim/faster drive (minus the data of course). On top of that, I got a new 6X CD ROM!! CMK