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Let me reintroduce myself to the list.. and then I'll start my whine o' the day. I support about 250 sales guys and their laptops, and I'm now trying to standardize on the new 380 (after a brief and disastrous flirtation with Toshiba). So far, so good.. it's got some things that I like better than the older 760 E that I had. One thing is making people call and ask questions.. The ones I have (380 D's) come with 16 M RAM onboard. I bump it to 32 with a Kingston 16 M DIMM, since RAM is still fairly cheap. However, in this configuration, they all read as having just 28 M of RAM! Not the 32 that my math comes up to. Any ideas? I know these things are new to us all, but I'd like to see if there's a logical or at least consistent pattern to this. Thanks!