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RE: (was: DSTN display question) TP560 owners read this
- To: thinkpad@cs.utk.edu
- Subject: RE: (was: DSTN display question) TP560 owners read this
- From: Richard Levenberg <richardl@ufp.com>
- Date: Tue, 18 Nov 1997 21:49:28 -0800 (PST)
- Comment: to {un}subscribe, send mail to thinkpad-REQUEST@cs.utk.edu
Ok,
Here is the final scoop on this thing. Several TP560 owners on this list
were experiencing a distortion of the screen around the area where the
trackpoint would be with the lid closed. In my case I was also noticing
distortion were the wrist rest indents for the trackpoint buttons.
I had sent my unit in for repair in July and they replaced the glass
on the screen and sent it back. The problem did not reoccur until it
started getting cold and then it came back like before. This was
about three months. At this point epbrown bought his TP560 and
noticed the distortion right out of the box. I noticed mine right out
of the box in March but didnt do anything about it until July. The
thread got started and here we are.
I sent my notebook in to EasyServe again. I spent a good three hours
trying to explain to ( about five ) people that replacing the glass
was not going to solve the problem. I wrote an extensive note and put
it in the EasyServe box. I did this on Friday last week. The
notebook arrived in Memphis on Monday and has been awaiting parts.
I got a call at 9:00pm PST from Mike Gerard, an EasyServe technician,
this evening who told me that there has been an ECA ( Engineering
Change Action ) on the TP560 model and that the entire LCD panel has
been replaced ( thicker plastic bevel to keep the screen higher off
the keyboard ) and the keyboard has been changed to make the
trackpoint sit lower. This ECA is designated ECA 004 and is not known
to IBM customer support. Only EasyServe technicians can even get this
to come up on the computer if they look for it.
Mike told me to tell the list that if your TP560 is under warranty
they will perform the upgrade for free to the new parts. If not under
warranty, EasyServe will replace the parts for free but charge the
100+ (cant remember the exact charge but I seem to remember $170)
labor charge.
They are sending the unit tonight and I should have it tomorrow. I will
look it over and report anything worthy of the list.
richardl