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Another question: if only the Easyserve techs know about this fix, how does one initiate the repair process? The usual telephone call gets you the guys in North Carolina, not the guys in Memphis... Like I said I spent about three hours total going back and forth and left at least three strong messages to call me no matter what before sending the unit back so I could talk directly to the technician handling the problem. Once you convince the customer support that your unit should be EasyServed you should be able to get the EasyServe tech to lookup ECA 004 on the computer. At least that is what Mike Gerard said. richardl p.s. sorry about the empty message before. emacs sometimes give me fits