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I would like to interject my good thoughts on PEP...
I know Michael has been on this list numerous times but when it was time to
demonstrate all the hype... he and PEP came though loud and clear.
In the past couple of years I've bought several hard drives from PEP to
upgrade client's various ThinkPad models.
Last month one of my clients had a hard disk crash...my first in 6
years...an interesting experience...but I digress...
I phoned Michael explaining my "challenge" and after saying they were not
set up to "hot ship" a replacement drive to Canada, he, realizing that my
VIP client was "dead in the water" agreed to "hot ship" a replacement drive
that afternoon to arrive by 10 a.m. the next morning...
True to his word, the hard drive arrived and my client was up an' runnin'
that afternoon (the next day!!!) fully restored...ahhhhh...the benefits of
current backups...
My 2 cents from a satisfied customer of PEP....
Hugh
At 08:09 PM 1/3/98 -0500, you wrote:
>At 04:29 PM 1/3/98 -0800, Randal Whittle wrote:
>
>>One final note:
>>
>> PEP appears to be a very different outfit than they were a year or two ago
>>when they annoyed us all with their blatant advertising on the list. Their
>>new salesman, Leonard, has been most helpful in allowing us to do this and
>>upgrading my machine free of charge so I could do the benchmarks and report
>>to the list about the results.
>>
>> And when this question about "OK, cut through the numbers crap--was the
>>upgrade worth it?" was posed, my first reaction was, "Well, I don't want to
>>bias the results with my opinion--just let the numbers speak for
>>themselves." I wrote Leonard and told him what my truthful opinion
>>was--which you see in my note above. I didn't want to convey that to the
>>list because it seemed ungrateful to all they had given us to do this.
>>Leonard's reaction? "Tell them the truth."
>>
>> Now if you ask me, that's integrity--because he knew the truth was less
>>than flattering to their upgrade product. The previous sales guy who used
>>to infect our TP list used to tout claims of "Pentium-level performance"
>>(and we now know that claim is a pile of manure).
>>
>> If that integrity is any indication of how things have changed at PEP, I'd
>>have to re-think my prior negative impression of them. No agenda--just
>>honesty. I was surprised and relieved because I really felt a conflict in
>>providing these results. I was determined to remain unbiased and
>>honest--and I was. the numbers you see in the benchmarks are the
>>gosh-awful truth and are not monkeyed with.
>>
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