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You have to 'logon' to the support site in order to 'see' the support forum selection. As to the "company store" option, I don't see that there. They appreciate assistance from other users. For example, one of the "threads" is on printing problems with a 760C from Warp 4. There is a known problem with the spooler and certain printers. The IBM rep did not know the address for Warp fixes, however I do and posted it. I'm guessing this is the purpose of the "forums", much like the Best of OS/2 forum (not hosted nor run by IBM.) James Bill Morrow wrote: > My fear is that the IBM Support site will become the 'company store'... > we all know that IBM will only tell users so much, and no more.. > > i don't yet see the forums on the ibm support site.. > > karensw@halcyon.com wrote: > > > At 11:20 PM 4/29/98 -0500, jeffj@ro.com wrote: > > >I just went looking for these new support forums everyone's been > > >complaining about and can't find them. The email I got from IBM about it > > >said: > > > > > >-------------------------------------------------- > > >To access the IBM discussion forums, go to > > >http://www3.pc.ibm.com/support and select the FORUMS option. > > >-------------------------------------------------- > > > > > >I checked that URL and there is no forums option, link, or anything else. > > >There is a ThinkPad link, but that leads to their regular support pages > > >that have been around for some time. > > > > > >Am I missing something? > > > > I'll bet you have to "log in". I looked at the form and found the > > requirement of providing a serial number of my machine a bit much and > > didn't go any further. > > > > Karen > > -- > Bill Morrow > http://thinkpads.com > bill@nospam@thinkpads.com