I had a PCMCIA kernel bug in RedHat 8 that I got all the support in the world for from RedHat bugzilla users. But many times I can sit in an IRC channel with 60 people and not get a single answer.You disagree, but you restate my point exactly, in that paid support is typically going to be more helpful than free support. What do you mean?
Some projects I have found to support the community very well, but there really are quite a few people out there who tarnish the community image.Which ones? If you don't come out and say who's being offensive, then how can anyone be expected to remedy the situation?