I had a PCMCIA kernel bug in RedHat 8 that I got all the support in the world for from RedHat bugzilla users. But many times I can sit in an IRC channel with 60 people and not get a single answer.
You disagree, but you restate my point exactly, in that paid support is typically going to be more helpful than free support. What do you mean?
Some projects I have found to support the community very well, but there really are quite a few people out there who tarnish the community image.
Which ones? If you don't come out and say who's being offensive, then how can anyone be expected to remedy the situation?