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Subject: Re: PCMCIA modem recomendatio > I was all psyched up for my purchase of a AT&T KIT modem. I was told by > several people at First Source and ComputAbility, that the KIT modem > could be upgraded to V-Fast with Firmware. After reading the same from > ... > I ended up buying it from ComputAbility, since there was nothing wrong > with the AT&T modem, they gave me a hard time on the return...i was just > ^^^^^^^^^ >Since *incorrect* information from Computability (about upgradeability) >contributed to your original purchase, I'd have thought that could have been >your justification for returning the AT&T, despite the fact that >it was not broken. So I think it's odd they gave you a hard time... First thing is, they denied ever giving out that info! Second, I was shuffled around like a *hot potato* when I mentioned a return#. I even lost the connection one time. Several other times, after going through the answering service and being transferred to customer service, all I got was the opportunity to leave a message. Finally I BLEW UP and demanded to speak with someone who actually was *alive*! I would have gone elsewhere if it wasn't for the price, and the very apologetic girl that I finally got through to! Joseph