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Subject: INCREDIBLE Megahertz ! ! It's very easy to make a negative comment, but when a *positive* comment is due.....then it should be yelled from the rooftop! :) As most of you know I have a Megahertz XJ2144 modem. Last Saturday I developed minor interruptions while downloading/uploading. After playing around I discovered it was due to the X-Jack, any movement to the X-Jack while on-line cause a break in the communication. I called ComputAbility (purchased modem there) and got a receptionist who said they were closed. She asked me to leave a voice message, and that someone would contact me Monday morning. She said that it was doubtful that I could exchange the modem since it was a few days over 30 since the purchase was made. At this point I was a bit *pissed*, I looked through the Megahertz manual and found their 800 #. Called.....to my surprise there was someone there ready to help. To make an already long story short, the gentleman there asked me a few questions, then said that I would be receiving a *new* modem sometime Monday and to just send the malfunctioning one back after receiving the new one. I received it Monday as promised, with a postage paid envelope to return the old one! Service like this is VERY rare......I want to publicly APPLAUD Megahertz! Joseph Pereira joseph.pereira@channel1.com ps: This will be my last message for a period of about 5 months. Immigration just hired me for a position as Border Patrol Agent, I'm off to San Diego June 6, then to Glynco, Georgia for training.