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It is nice to hear.... As an owner of a XJ2144 im pleased there is this lvel of service available... Arie Litman voice (408)441-1166 x4411 FAX x**4411 Litman@netcom.com ---------------------------------------------------------------------------- On Wed, 25 May 1994, Joseph Pereira wrote: > Subject: INCREDIBLE Megahertz ! ! > > It's very easy to make a negative comment, but when a *positive* comment > is due.....then it should be yelled from the rooftop! :) > > As most of you know I have a Megahertz XJ2144 modem. Last Saturday I > developed minor interruptions while downloading/uploading. After playing > around I discovered it was due to the X-Jack, any movement to the X-Jack > while on-line cause a break in the communication. > > I called ComputAbility (purchased modem there) and got a receptionist > who said they were closed. She asked me to leave a voice message, and > that someone would contact me Monday morning. She said that it was > doubtful that I could exchange the modem since it was a few days over > 30 since the purchase was made. > > At this point I was a bit *pissed*, I looked through the Megahertz > manual and found their 800 #. Called.....to my surprise there was > someone there ready to help. To make an already long story short, the > gentleman there asked me a few questions, then said that I would be > receiving a *new* modem sometime Monday and to just send the > malfunctioning one back after receiving the new one. I received it > Monday as promised, with a postage paid envelope to return the old one! > > Service like this is VERY rare......I want to publicly APPLAUD Megahertz! > > > Joseph Pereira > joseph.pereira@channel1.com > > ps: This will be my last message for a period of about 5 months. > Immigration just hired me for a position as Border Patrol Agent, I'm off > to San Diego June 6, then to Glynco, Georgia for training. >