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> At 8:00am Wednesday morning I called the IBM 800 Service number. Within 10 > minutes I was called back by local IBM Service. Within 2 hours, the machine > was picked up from my office and taken in for repair. Early Thursday > morning, the machine was returned to me at my office with a replaced screen. > Everything was covered by warranty. > > What impressed me more than the 1 day turn around was that these guys were > apologizing because they couldn't fix it on the spot. They had to get a > screen brought in from Dallas. > > Kudos to IBM Service, and to Chip and Terry of the Austin IBM Service Center! My experience was nearly as good (just add a couple more days to it) and for a lot smaller of a problem (my screen hinge was just a touch loose-- and a rattling sound must have been the screw!). Also, after only a few months, the connector where the power is received decided to disengage itself from the rest of the cable covering, hanging on only by a few wires. IBM cheerfully sent me a new power adapter the next day and a couple days later, sent UPS out to pick up the old one. I am a previous owner of a SHARP notebook machine which had its own little set of problems. I paid the $ premium for the IBM machine because I wanted better service and assistance when problems cropped up. The extra $ hurt a little, but it is times like this that make me *very* happy I bought an IBM. I've never even been a big IBM freak, but after these positive experiences, I may be buying more IBM machines in the future. After years of customer ignorance, it seems IBM has learned their lesson. I for one am very glad they did. Kudos! ----- Randy Whittle whittle@chaph.usc.edu University of Southern California School of Business (Fight on, 'SC Trojans!) - Motorcycle nut, HP 48GX & 100LX user, & lover of fine chocolate... "It's not denial, I'm just very selective about the reality I accept!" -Calvin "Consensus is the negation of leadership." - Margaret Thatcher