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I also had a wonderful experience when the 340 Meg HD of my 750 mono started making "weird noises". I called IBM and had a new HD the next day....BUT But, the fact that UPS picks up the old part within a few days wasn't explicit, and they didn't tell me where to send the old drive. I sent it back to the IBM location that sent me the new one- BIG mistake. A rather "difficult" representative called me and _first_ accused me of not returning the drive. Not knowing what was wrong, I asked her to verify. She did indeed have evidence that I had returned the drive, but then claimed that she would have to charge me for it anyway. I indicated that I thought this was stupid, of course (only much more politely :). Then she claimed she would have to charge me because she didn't have record of my proof of purchase. Geez. It was in the box with the drive. I finally faxed a copy, and she didn't have the courtesy to do a followup call indicating that everything was in order. Moral? IBM service is great, but whoever is in charge of "potentially" delinquent accounts needs the same training... Thanks, I'm done venting now ;^) Keith