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I don't know if other people have had problems with IBM's service
center, but I would be curious to hear about your problems. I returned my 750 to
IBM to allow them to look at a problem with the machine hanging during
boot. The problem occurred when IBM's Ethernet PCMCIA card was installed in the
machine along with the 1.3x utilities PCMCIA drivers.
When the machine was returned, IBM didn't fix the Ethernet problem. The system
was returned with large scratches in both top and bottom covers. In
addition, they were to have replaced the keyboard. They keyboard was not
swapped. I also received a power supply from their lab and a 10baseT cable
(my problems only occurred with a 10base2 cable plugged in). In other
words they tested with the wrong network technology.
IBM was working this problem for a month before it went into their
service department. They had the machine for over a week. Now IBM's remedy
is to take the machine back into their lab, and start
debugging it again. I told the mobiles manager that IBM can debug the
problem after they swap the questionable hardware out of my machine.
I suggested that support should just buy me a new machine out of
their budget. Support can keep the thrashed machine.
They problem is that the mobiles manager is hiding the problem by
offering to replace the damaged parts. Remember that the people who will
repair the system are the same people that damaged the system in the
first place.
What would you do if IBM did this to your 750.
--
Scott A. Stratmoen | strat@ast.dsd.northrop.com
| (708) 259-9600 (ex 24762)