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> > I don't know if other people have had problems with IBM's service > center, but I would be curious to hear about your problems. I returned my 75 > was returned with large scratches in both top and bottom covers. In > addition, they were to have replaced the keyboard. They keyboard was not > swapped. > I suggested that support should just buy me a new machine out of > their budget. Support can keep the thrashed machine. > > They problem is that the mobiles manager is hiding the problem by > offering to replace the damaged parts. Remember that the people who will > repair the system are the same people that damaged the system in the > first place. > > What would you do if IBM did this to your 750. > -- > Scott A. Stratmoen | strat@ast.dsd.northrop.com Ohhhh, Scott--I'm *really* sorry to hear this kind of crap happening. Personally, when I sent my machine in, I got only the best of service and the problem (a loose hinge) was fixed almost instantaneously--I had a near-perfect machine returned to me in just a few days. But if I were in your position, I can't say I'd know what to do. Sounds like they just plain damaged your machine and want to pretend it never happened. I think I'd be trying to call the higher-ups and explain what happened. Hopefully they'll make it right. Meanwhile, keep us posted. ----- Randy Whittle whittle@chaph.usc.edu | My opinions are mine, but | USC School of Business (Fight on, 'SC Trojans!)| since I'm right, they should | (How's this for a snotty .sig? Well, I guess | be yours too. | it's better than an ASCII of a nude woman!)