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Note: For those not interested in OS/2, skip directly to item 2) below.
To repeat part of a previous post, I've been having problems with Warp's
"Comet Cursor" whereby it just quits working at random intervals. Copied
below is IBM's response to the defect report I posted via the Internet.
____________________________________________________________________________
Karl,
Below is the response received from the OS/2
Technical Support Staff on PMR 7x280.
----------------------------------------------------
This is a KNOWN PROBLEM, and we are working on it. One possible
workaround is to remove (if you have it) the following line from the
CONFIG.SYS file:
.
SET RESTARTOBJECTS=STARTUPFOLDERSONLY.
If you need further help, call our support line and reference this pmr.
----------------------------------------------------
Thanks.
OS/2 Defect Support, CIS
____________________________________________________________________________
Two things to note here:
1) Comet cursor really is sick. (Yes, I do have that line in my CONFIG.SYS).
2) IBM's Internet support works reasonably well. It took less than a
week to receive a reply via email, and a follow-up has been promised
once a solution is found. In my particular case, this works much better
than placing a toll call to the OS/2 support line and then being placed
on hold for who-knows-how-long. If there is any interest, I can post
instructions for how to use this Internet-based support. Note that this
mechanism works for other IBM software products (i.e., PC-DOS) as well - it
is NOT limited to OS/2 support only.
Merry Christmas, all!
Regards,
_________________________________________________________________
Karl E. Yeanoplos | kyeanopl@den.mmc.com
Martin Marietta Corp. |
P.O. Box 179/M.S. 5451 | Compuserve: 73741,453
Denver, CO. 80201 |