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Since there doesn't seem to be any violent opposition, I'm going to go ahead with the instructions for how to use IBM's Internet-based technical support... Please note that this support is available to U.S. customers only. 1) Obtain a Defect Report Form (problm.txt) from the following ftp site: ftp software.watson.ibm.com \pub\os2\info\problm.txt 2) Fill out the Defect Report Form. This is very self-explanatory, with the following exception: If you would like IBM to respond to your report via email, include your email address next to your name. Because support is normally handled electronically through Compuserve mail, it is very important to include your email address in order to circumvent this. 3) Once completed, email the Defect Report Form to one of the following: DOS or OS/2 problems: 76711.610@compuserve.com All other products: 76711.611@compuserve.com 4) In about a week, you should receive one of the responses described in the problm.txt file. This will include the assignment of a PMR number where applicable. 5) Buy your wife/girlfriend (or husband/boyfriend as the case may be) something nice with the money you save on toll calls for tech support. That's it! _________________________________________________________________ Karl E. Yeanoplos | kyeanopl@den.mmc.com Martin Marietta Corp. | P.O. Box 179/M.S. 5451 | Compuserve: 73741,453 Denver, CO. 80201 |