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On Sat, 15 Apr 1995, Robert George wrote:
> Get the Chameleon 4.5 update, which just came out about a month ago. It
> fixes *all* of the problems you mentioned!
Yeah? I may buy another copy. I'm using my brother's, which was a
product demo that he stopped using in favor of Super TCP, which puts me
on shakier legal ground than I like. (I'm such a goody-goody) The $200
deal is pretty sweet for the amount of stuff you get.
> > 4) Tech support is _HORRIBLE_. People I know have waited over a week for
> > email responses only to get canned messages.
>
> Agreed. I've often had to send repeated e-mail to get any kind of response. I
> found that if you reply to the exact responder, instead of to the help address,
> you get a little more personal, and *slightly* faster responses. The help you
> do get generally is limited to the staff reading off of a checklist an engineer
> gave to them.
>
> On the other hand, this kind of problem is endemic to the PC marketplace in
> general. A software house can't afford to put their software engineers on the
> help line.
Well, my brother, who was employed in tech support that the time, used
to get driven to diversion by them. So when another tech person gets
cheesed, you know you're in trouble.... His employer, UUNET, had so much
trouble with them that they finally stopped reccomending the product.
Netmanage had a provider shilling their product, but they still wouldn't
bother to answer UUNET's questions and outright lied to customers about
whose fault problems were. UUNET would send them sheets detailing the
problem with Netmanage's software (and how to fix it) and Netmanage would
CONTINUE to blame UUNET and tell customers there was nothing they could do!
Oh well. I'll pick up the phone monday and just buy 4.5. This version
doesn't do NFS anyways, and I'd really like to use my desktop machine to
serve it w/o jerking around with some mini netware or something.
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Donald Alan Whiteside School of Computer Science
Official Usenet Dork for the week of Jan 9-13, 1995
GCS d-- -p+(---) l u+(-) e+ m+ s !n h f g+ w+ t+(++) r- y++
"I timed it. It took 22 seconds for him to hate you." - Chicago Hope
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