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> >Sounds to me like you need some assertiveness training. You should have > >asked to speak to a supervisor... > > Thanks Ron, good feedback and I totally agree. Customers should be > assertive and stand up for what's right... Sometimes you don't have time to do the research to find out what's right, or the energy to be assertive enough to get it. I prefer companies that can be trusted to give you a decent (if not the absolute lowest) price every time. You may say that if I'm not willing to do the research I deserve to be ripped off, but modern society would not be possible without delegation of authority. Certain mail order companies seem to have a "no bull***t" culture which makes this work, or so it seems to me. Examples from Computer Shopper include Insight, CMO (aka Storage USA), OS Computers, First Source Intl. Authoritarian religions and alternative lifestyles seem to help, look for companies in central Pennsylvania, Utah, San Francisco, etc... :) -david