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On Fri, 19 May 1995, David Fox wrote: > > >Sounds to me like you need some assertiveness training. You should have > > >asked to speak to a supervisor... > > > > Thanks Ron, good feedback and I totally agree. Customers should be > > assertive and stand up for what's right... > > Sometimes you don't have time to do the research to find out what's > right, or the energy to be assertive enough to get it. I prefer > companies that can be trusted to give you a decent (if not the > absolute lowest) price every time. When I bought a pair of T3400's from CDW (one for me and one for my dad), the price the were asking was around $1500, I thought that was a pretty good price... until the next morning. I checked the comp.sys.laptops news groups, and somebody reported buying new, complete T3400's for $1000, from PC's Complet. I called to verify, and they had 50 3400's that they were selling at that price. So, I decided to call CDW and see what they would do, after all, they do have a policy of matching prices, and it wasn't 12 hours after I had bought the machines. They wouldn't budge more than about $50 at first, but after a little persistance, and speaking to a couple of other people I got the to throw in a 8MB RAM card into the deal at no extra charge. Not exactly what I wanted from CDW, but not too bad anyway. We lost money on the deal, but CDW probably did more than it needed to to insure a happy customer. -Mike