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"...to use the Internet Phone software. As we've tried different things trying to rule things out, it appears that the problem is on the microphone input side of things. ...he can hear fine, but no one can hear him..." ~~~~~ i've seen this problem numerous times with first installations of the internet phone. it's usually the first time someone has used a microphone. for some reason, the default device input level for the microphone in both mwave and sb software is all the way down. this default carries over into the win95 multimedia settings. it's a stupid default if you ask me, but it always seems to be the case, so maybe there's some reason i don't know about. it is also the default for the mic level to not appear in the program, so you have to add it into the view to adjust it. in your program group, open 'volume control,' click on 'properties' in the 'options' menu, and select 'mic' in the list at the bottom. you'll probably find that the mic level is all the way down. raise it to the same level as everything else & make sure 'mute' is not checked. Michael J. Verne michael_verne@vmedia.com Systems Analyst, Ventana Communications Group http://www.vmedia.com/michaelv/ Computers in the future may weigh no more than 1.5 tons. --Popular Mechanics, 1949