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Re: my thinkpad beefs



At 10:19 AM 7/19/96, Robert Dewar wrote:
>John said

>Of course the competence of sales peope varies tremendously. In some of
>the stores in NYC, I have been told MOST extraordinary things. My best
>experience is at Rockwell, where the sales people at least seem competent,
>and have not made the kind of statements that makes you wonder if they
>know what a computer is :-) I still can't count on them to know everything
>about new products they have barely seen themselves, but generally I have
>had good experience there, and frequently recommend the place to others
>(and so far I have not had any bad feedback).

Rocwell used to get a lot of bad rap about their Mac department, rightly
so. I would not advise any novice computer user to buy anything from them
(this actually applies to any retail or mail-order place). For example, a
year or so ago they sold a Mac as having 16MB of RAM, while it actually had
8MB and running RAM Doubler. I stopped by that store once, and I found the
salespeople extremely pushy, and lose complete interest in you as soon as
they found out that I wasn't a "dummy."


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