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"...there would be no chance they would fix it. What happened: I got the thinkpad back two days later with a new screen! I'm pretty sure that the easyserv people just fixed it anyway even though it didn't fit in their warranty guidelines...." ~~~~~ i've seen this, too. on two occasions, i sent thinkpads in with cracked screens. both times, it was totally our fault that they were cracked and i was asking *only* for a repair estimate to give to the insurance company. both times, easy serv replaced the screens without charging me. Michael J. Verne Systems Administrator, Ventana Communications Group michael_verne@vmedia.com http://www.vmedia.com/michaelv/ ~~~~~~~~~~~~~~~~~~~~~~ If you board the wrong train, it's no use running along the corridor in the other direction. --Dietrich Bonhoeffer