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Hi. I've been having 701 modem problems, too. First time, returned to IBM, they replaced the modem and the main board. Second time, about a month ago, again via Easy Serv (5 working days, as before, including transit time!), they said it was on the wrong port! Returned it, with the new port setting (COM1 - but wasn't it on COM1 before? All my software had it set for COM1 !). But with much improved performance. It would not hang up or suffer spiralling death syndrome. However, it could not download a complete file, even in ZOC. It would hang up at exactly the same spot during a zmodem download. So I went to the IBM ftp site and downloaded new DSP drivers: it was entitled Audio Drive for ESS688 for OS/2, and the dates are October 24, 1995. There are also new drivers for Win95. When I rebooted, the launchpad came back with white ? inside green circles. I despondently erased the old launchpad, but when I tried accessing my ISP, in a shell account, it worked PERFECTLY, even downloads. This was using the shareware ZOC, in OS/2. And now I've downloaded about 15 MB of files, not a single disconnect (although a slowdown when I was running in the background). Why should an audio upgrade fix the modem problem? The generic answer is "don't ask", but here the connection is closer. The same Digital Signal Processor that produces sound, also runs the modem. Everybody, including IBM, tells you to "get the latest drivers", but they don't bother when the machine is in the shop for repair, nor do they even ship new machines with the latest drivers. There is some facility in the Thinkpad under OS/2 to download drivers, but I've never got it to work. I haven't seen anything on the website that approximates "latest driver package". Each driver seems to come separately, often without description or documentation, but requiring its own driver diskette. "Do as we say, not as we do." Eventually, the old launchpad came back. It was something really innocuous that did it, such as invoking a full-screen OS/2 session. One thing I never have gotten right is running Procomm (1987 shareware version) in a DOS box under OS/2. I've tweaked with the DOS settings until the cows came home, but I always get lost characters (usually, but not always, at the beginning of a text line). By contrast, Procomm runs flawlessly at 19,200 in a DOS box under Win95 on a desktop PC. I hope this is of some help to fellow 701ers with modem woes. Jonathan Berry jberry@bbs.sd68.nanaimo.bc.ca jberry@islandnet.com