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thanks michael. actually we started down that path a couple of days ago. it was a bit annoying at first that - unlike say my hewlett-packard printer - i could not just buy an extension to my first years 'helpware' as i recall it is called to deal with problems that arise. but the $35 per problem doesn't sound that bad, and i would even go for the $124 per hour in house work on it by a technician if i could be reasonably sure it would be completely fixed within say a couple of hours at most. actually my experience with ibm's helpware earlier was quite good - though i think there was only one problem i had during the first year. and, when i had a toshiba 1600 some years back my support experience with them through a technical shop in the center of denver was very good. it is good to hear about recent experiences with toshiba. their new 730CDT's are looking very impressive, but after my recent experiences i want to know that there is good support when i need it, even though rarely do i need it. (usually one can find people around campus who can help with most problems; or a list or newsgroup.) but, there is no point in having a crash hot, flash machine or device if the thing won't work and there is no support to be found. regards, al Alden S Klovdahl / alden.klovdahl@anu.edu.au / fax: +61 62 49 05 25 Sociology Arts / Australian National University / Canberra ACT Australia 0200 On 8 Aug 1996, Michael Verne/VENTANA wrote: > at this point, i'd pay ibm the $35 for a win95 incident. they'll stay with you > until it's resolved. the only problem is finding someone at ibm who knows that > they have per-incident win95 support (most people you speak to there will refer > you to boca or, god forbid, microsoft). just call the help line & answer the > etc. > > Michael J. Verne > Systems Administrator, Ventana Communications Group > michael_verne@vmedia.com > http://www.vmedia.com/michaelv/ > ------------------------------- > If you board the wrong train, it's no use running along the corridor > in the other direction. --Dietrich Bonhoeffer