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John> At my company, we search the newsgroups for anything that mention our John> company name to see if it's good or bad and to help peolple who needed John> it. With people's ability to make their problems known to millions of John> other users in an instant, I think it's one more weapon in the consumer John> arsenal and any company whom wanted to stay alive in this global economy John> should pay closer attention to what the customers are saying. That's great! And the right thing to do! It's just that most companies that I know about (IBM, Sun, Microsoft, Novell, etc.) do not consider on-line systems part of their formal support channels. Even if they sponsor them (like CompuServe fora). John> I think I've said enough about this. Sorry if you don't agree but I John> believe in freedom of speech and open discussions. I didn't say I disagreed. Only that I think your expectations are unrealistic. Of course, that's your perogative! Cheers, ssh