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ok, here's the deal: there is no number for ezserv other than the 800 number. there is an international number (800-426-4968), but they only support the *non-u.s.* hardware. ezserv won't talk to you anyway, unless you have a lena case (lena is the pc company helpcenter software), so you have to call the helpcenter to document the problem before you can call ezserv. now... the u.s. helpcenter *also* does not have a number other than their 800 number (800-772-2227). that's because they, like ezserv, only support u.s. hardware. they are aware, however, that u.s. hardware travels outside the country, so they offer (for a fee, of course) an 'international warranty' on u.s. thinkpads so that you can get support for them at the *international* helpcenter. further, even if you went through the helpcenter and got a lena case, u.s. ezserv will not accept a thinkpad shipped from outside the country (something about liability and customs). you'd have to ship it to someone in the u.s., who could then ship it to ezserv. ezserv reccommends: ship the thinkpad to someone in the u.s. and have them go through the u.s. helpcenter & ezserv. helpcenter reccommends: buy the international warranty and go through the international helpcenter & ezserv. "solutions for a small planet" Michael J. Verne Systems Administrator, Ventana Communications Group michael_verne@vmedia.com http://www.vmedia.com/michaelv/ . . . . . . . . . . . . . . . First say to yourself what you would be, then do what you have to do. -Epictetus