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Eddy Lin wrote: > > Hi, > I have a TP701C (active matrix screen) and since I got the machine as new, I've tried to adjust to brightness using the Fn keys but I see not visible brightness change in the screen. The onscreen indicator does change though. Does anyone have the same experience as I do? If not, I think I want to call IBM and have them take care of that. > The other thing is, the manual says that the TP701C battery can be hotswapped if the machine is in suspend mode. Well, my does it in MS-DOS, but when I am in Windows or Win95, it would power off the machine. I am suspecting that the little standby battery in the machine is dead but I can't convince IBM tech to admit it. The tech told me that the TP701 can't do battery hot swap when the manual clearly states that it can. I do have a 16MB SODIMM module installed though. > > Eddy I have had the exact same problem with my 701CS. And oddly enough I got the same response the first time I called IBM about it. I have sent mine in twice now and twice it has come back with the problem unresolved. At first the problem was somewhat intermittent and I was able to hot swap or perform a non-disruptive battery swap as IBM calls it, but that was only one or two trys in ten. Now it simply will not do it at all. I have also developed a new intermittent problem that is much worse. Ocassionally the machine will power off all by itself, and this is on AC power so it's not just the battery dying. I called IBM two days ago to send it in to easyserve for the third time and now I'm still waiting for the empty box to come. I should note the first time I sent it in it took almost three weeks to get it back and the problem was not fixed. The second time it only took three days to get it back, but again it was not fixed. As you can see I have had some very inconsistent responses from IBM and this is very unsettling. On the one hand I love this little machine aside from these problems, but on the other hand I've not had a very good experience with IBM support. Sure they're easy enough to get ahold of and they are quick to agree to have the equipment serviced, but their service leaves a lot to be desired. I guess the problem is they're just a great big beauracracy and one hand has no clue what the other is doing. Infact the first time I sent it in for repairs it sat there for several days because for some reason they couldn't find the documentation on what was wrong with it and never bothered to call me to see what the problem was. They just waited for me to track down the computer and manage to call the right people so I could explain it all over again. I hope this doesn't discourage you but I'd appreciate hearing from you if you have better results. BTW I'm not usually prone to long soap-box ranting like this, but this has really gotten to be a pain in the neck. I'm told that the machine has to go in for service four times before they'll replace it. Replace it with what? The 701's have been discontinued. Will they send me someone else's 701 that couldn't be fixed? I'd prefer to keep my computer if the problem can be fixed once and for all but they've supposedly replaced the top and bottom system boards, standby battery, and the modem already and upgraded my two batteries to Nimh so there's not much of the original machine left. Of course I have no way of telling if in fact any of these things aside from the batteries have actually been replaced. -Greg A.