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Hello, As a new owner of a TP, I must say I disagree with some stories I heard here. Maybe the 365XDs have a special support group at IBM?:) Maybe I haven't been a TP fan for so long... When I bought my TP365XD it was the store owners machine... I had to have it that week and he had been promising the machine for a month, and always came up with inventory, B.O.s, etc... excuses. Finally he told me well I could sell you mymachine.. except it has a cosmetic problem: there is a missing edge that covers the space that would be left when you close the screen (it was really broken, now how he did it is a mistery to me). "So I'll sell it to you $100 cheaper and give you the RAM upgrade cost (32MB). Ok, go for it. Now when I came to pickup the machine he told me I would have to send it to service because there was a problem with the battery. When at home, I noticed a crack that would prevent the keyboard from snapping correctly (when you close it after opening for batt access) and also about 5-6 dead pixels on the DSTN screen. Having the feeling I am in for some fun I call support, they Fedex a box, and it takes 10 days to get the computer back. Guess what! They replaced the WHOLE SCREEN, the edge that was missing (broken) and the keyboard. Which is normal, you'd say. Well, not from what I've heard here... And why is it that every single person that sees my thinkpad just lets out a "*wow*" just knowing its a thinkpad... other laptops dont get this kind of service. And that was *THE* reason I wanted to buy one, at my own risk of testing the service & warranty at the same time I got the computer. Comments welcome, Fabian