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Hi I'm new to the list, and I have a problem that maybe someone can help me out with. My mom just got herself a used TP 701CS. I have been checking it out, and it has worked fine for a week. However, the day she wrote up the bill of sale (wouldn't you know it) after I plugged in the Multiport to it and booted up, I removed the multiport, and it crashed. Now it will turn on, the power light will come on, but nothing else happens. No beeps, no HD activity, nothing on the screen, no RAM check, nothing. Is this some sort of protected mode? She didn't get a manual with it, and I know it has some suspend modes that require passwords and such. Is this one of them? Today, I phoned up IBM Canada and got someone who ran me through a few simple steps (take out the battery, plug in the adapter, turn it on, nothing.....hold the F1 key, turn it on, nothing....) and decided that they would call it in and look at it since it is apparently still under warranty. This is great, but I think that it is probably something simple since it was working just fine up until then, and I'd rather fix it on this end other than have it sent away for however how long. Any ideas on how to solve this problem? Also, since I have never bought a new laptop before with loaded software, is there a way to retrieve off the net or somewhere the original loaded software? There were some good programs on the computer that the previous owner deleted. Grant Hilsenteger agh1@gpu.srv.ualberta.ca http://www.ualberta.ca/~agh1