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I bought my think pad "open box", within th efirst week my modem died... Having just bought & not being able to turn it, I was very upset, but after consulting with EasyServe & seeing no other alternative, I sent in on a Wednesday & amazingly enough, got it back the following Monday... I was very pleased. They state that Their turnaround is about a week. If you 'have' to send it I don't think you will wait too long & being that it's under warranty & purchased used - it may a good idea, this way they can give a complete "check out"...And you can sleep a little better at night when it comes back, check the IBM webSite for the software. At 08:14 PM 7/9/97 -0600, you wrote: >Hi > >I'm new to the list, and I have a problem that maybe someone can help me >out with. > >My mom just got herself a used TP 701CS. I have been checking it out, >and it has worked fine for a week. However, the day she wrote up the bill >of sale (wouldn't you know it) after I plugged in the Multiport to it and >booted up, I removed the multiport, and it crashed. Now it will turn on, >the power light will come on, but nothing else happens. No beeps, no HD >activity, >nothing on the screen, no RAM check, nothing. Is this some sort of >protected mode? She didn't get a manual with it, and I know it has some >suspend modes that require passwords and such. Is this one of them? > >Today, I phoned up IBM Canada and got someone who ran me through a few >simple steps (take out the battery, plug in the adapter, turn it on, >nothing.....hold the F1 key, turn it on, nothing....) and decided that they >would call it in and look at it since it is apparently still under >warranty. This is great, but I think that it is probably something simple >since it was working just fine up until then, and I'd rather fix it on this >end other than have it sent away for however how long. > >Any ideas on how to solve this problem? > >Also, since I have never bought a new laptop before with loaded software, >is there a way to retrieve off the net or somewhere the original loaded >software? There were some good programs on the computer that the previous >owner deleted. > > > > > > >Grant Hilsenteger >agh1@gpu.srv.ualberta.ca >http://www.ualberta.ca/~agh1 > >