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>In my extensive experience (292 machines) with IBM, Dell, Gateway, Micron, HP, >Winbook, and Ergo, there is no worse support than IBM Your experiences are so different from most laptop owners I know that I wonder if you either (a) have different support needs than average users, or (b) mean something different by "worse support". Were all these machines laptops, seviced centrally? IBM desktop support is notoriously bad, and I've never heard of a local IBM authorized service center that could repair a hangnail, let alone a computer. >support here. HP support has been wonderful for us, but not as good as Dell. As long as they stay in the laptop business - when Dell pulled out briefly a few years back, they also stopped supporting their previous laptop customers! I've never had any experience with Gateway. When I solicited bids a few years back for some equipment we were buying, I called, emailed, and faxed them bid requests. Eventually - weeks after we made the purchase - they submitted a bid for a very different configuration than we'd specified. Ergo still exists? Impressive tenacity! David A. Ross ross@math.hawaii.edu www.math.hawaii.edu/~ross