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Well, the large volume of laptops probably means something... I have been a manager of information systems for a large organization covering four stats since 1978... But I go to a LOT of meetings and training sesssions where I meet a LOT of experienced MIS managers... and they tell me basically the sme thing... in support, Dell is the best, Wintel is the worst... IBM is th most aggravating because of the long delays, arrogant telephone staff and extremely expensive fixes... so I cannot believe your comment that my exeriences are "different that most laptop owners..." Look at all the published suveys... I do know that large organizations dealing with Gateway do better than individual owners so maybe that is true for some other business owners vs individuals... We do have to send our equipment to their corporate repair centers... with IBM it is either Tennessee or North Carolina (as I recall... I am not at my office). We don't do service centrally until the warrantee expires, then wego out on contract where the support and service is ALWAYS superior... but of course these repair/support businesses want our return business the next year. Ergo still exists and are very actively promoting new machines... but I expect purchasing to limit future purchases to Dell, HP, and Micron due to the reliability and service issues. I personally own an IBM because I have had very good luck... and I like it a lot... but I still don't like their support... If their machines were less reliable, I would switch.. My personal best luck has been with Compaq, but we have organizationally had a lot of bad luck with new machines... > Your experiences are so different from most laptop owners I know that I wonder if you either (a) have different support needs than average users, or (b) mean something different by "worse support". > Were all these machines laptops, seviced centrally? IBM desktop support is notoriously bad, and I've never heard of a local IBM authorized service center that could repair a hangnail, let alone a computer. > >support here. HP support has been wonderful for us, but not as good as Dell. > > > As long as they stay in the laptop business - when Dell pulled out briefly a few years back, they also stopped supporting their previous laptop customers! > > I've never had any experience with Gateway. When I solicited bids a few years back for some equipment we were buying, I called, emailed, and faxed them bid requests. Eventually - weeks after we made the purchase - they submitted a bid for a very different configuration than we'd specified. > > Ergo still exists? Impressive tenacity! > > David A. Ross > ross@math.hawaii.edu > www.math.hawaii.edu/~ross > >