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On 2 May 98 at 16:32, Ray Bay wrote: > But I go to a LOT of meetings and training sesssions where I meet a LOT of > experienced MIS managers... and they tell me basically the sme thing... in > support, Dell is the best, Wintel is the worst... IBM is th most aggravating > because of the long delays, arrogant telephone staff and extremely expensive > fixes. As an organization that refurbishes donated computers for non-profits, we come into frequent contact with most of the manufacturers when seeking support for relatively old machines. I have to agree that Dell is the best on supporting their full range of installed equipment, followed closely by IBM (although FINDING the info is sometimes very frustrating). Compaq is also frustrating at times when seeking info on their peripherals. Gateway is somewhere out in left field on their own and on any given day contacting them can range from very rewarding to downright infuriating. Regards, James James H. E. Maugham, V.P. Share the Technology Computer Recycling Project http://www.libertynet.org/~share