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one problem with this kind of internet interaction is that it can give a false impression of service in general. One "drunk pissed-off" [his words! ???] annoyed customer can generate an impression of general bad service which may not be justified. Generally people who *have* had good service will not write to say so. Also, the issue of reliability is more *not* needing service (I have owned a 700C, 720C, 750C and 755C, shortly to be replaced by a 755CD), and none of my machines have ever needed servicing. So I would advise people not to rush to judgment on this issue, in the absence of some meaningful statistics or a reasonably comprehensive survey.