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But it can be an issue of service. I paid for a three year on site agreement when I got my thinkpad. I am glad I did as so far I have had the following serviced since March this year. Two keyboards ( trackpoint failure) One screen. It died on a flight to Philadelphia. ( repaired in my hotel room One Motherboard. I must have got a Lemon but by now I have a completely new machine ;-) :-) The point is I NEVER waited more than 24 hours for service. If you have not done it already I would call and get the On-site warranty ( US al least ) It covers on-site service ANYWHERE in the US. cost was $180 I think on my 750C. Martin P. Smith msmith@netcom.COM On Tue, 22 Nov 1994, Robert Dewar wrote: > one problem with this kind of internet interaction is that it can give > a false impression of service in general. One "drunk pissed-off" > [his words! ???] annoyed customer can generate an impression of general > bad service which may not be justified. Generally people who *have* had > good service will not write to say so. Also, the issue of reliability > is more *not* needing service (I have owned a 700C, 720C, 750C and > 755C, shortly to be replaced by a 755CD), and none of my machines have > ever needed servicing. > > So I would advise people not to rush to judgment on this issue, in the > absence of some meaningful statistics or a reasonably comprehensive > survey. >