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I usually despise "me, too" responses, but I have to relate my latest experience with EasyServ. Sure, it took 20-30 minutes to get through to the right person, run through a couple of troubleshooting steps I wasn't aware of (who put that reset button on the back of my 755CEs?!) and have them give me an RMA. But after I got it and got the box packed, it was picked up the next day (Friday) AND RETURNED ON MONDAY!!! I thought 2-4 days meant 2-4 _working_ days. When our receptionist told me the ThinkPad was back, I thought she was pulling my leg! Just my 2 bytes. \ Dennis J. Gormley Tel: (215) 222-1532 \\ Operations Manager Fax: (215) 222-0416 \\\\ Health Sciences Libraries Consortium Int: gormley@hslc.org \\\\\\ 3600 Market Street, Suite 550 H S L C Philadelphia, PA 19104-2646