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At 08:49 PM 4/2/97, Jeffrey S. Schwartz wrote: >The Key board needs to be replaced, IBM will not send you one, >although you can by one from the parts dept. There are three optiond, >ch with a local dealer & see if they could order a replacement KB & >allow you to use the TP until the part arrives. Usually the next day. >Get a overnight easyserve $99.00 extra & loose your system for one >night. Finally, try ordering the box the week before & send it in on >friday or monday. You should be back before the next weekend. Good news is that being in a place like L.A. has its benefits--someone like IBM *has* to have an authorized repair center in a place like this. Anyway, I'm about 2 to 3 miles from downtown and an IBM-authorized repair center. I was able to fax them a copy of my receipt and give them my serial number over the phone so they could order the keyboard in advance and I wouldn't have to be without my machine. Two days later (today) they called to tell me the replacement keyboard had arrived. I brought my 560 in and they fixed it in an hour while I waited. Not bad! ------- Randy Whittle rwhittle@usa.net Marshall Graduate School of Business at USC http://www-scf.usc.edu/~whittle I'm for truth, no matter who tells it. I'm for justice, no matter who it is for or against. I'm a human being first and foremost, and as such I am for whoever and whatever benefits humanity as a whole. - Malcolm X